Export from the Data tab
The CSV workflow follows the same operator-managed data policy as the Customer API. It works identically on Linux and Windows, and the finished file is saved to the download location configured in your browser.
- Open Dashboard -> Data -> Counts & Tallies.
- Select the site and line in the Dashboard scope selector, then choose the machines to include.
- Choose a preset or custom time window and select Load. The selected window cannot be longer than the configured maximum time range.
- Use Summary -> Export CSV for one counter-total row per approved Friendly Tag.
- Use Data Explorer -> Export Raw CSV when raw data is allowed. When raw data is disabled, the tab and file show aggregates at the minimum permitted interval instead.
- Use Downtime Events -> Export CSV for downtime rows when the downtime source is enabled.
Understand the policy
- Only Friendly Tags marked for export are loaded or written to CSV.
- The source must be enabled, and the requested window cannot exceed its maximum time range.
- Raw values are never loaded when raw access is disabled. Aggregate exports use at least the configured minimum interval.
- The result limit caps the rows returned in one loaded export. Narrow the time window or machine selection when the limit is reached.
- Customers can view the effective behavior but cannot change these controls; a platform operator manages the policy.
Handle exported files
CSV files can contain production-sensitive information. Store them in an approved location and share them only with people authorized for that customer, site, and line.
If a required tag or downtime record is missing, return to Customer API setup and queries and use discovery to confirm the approved data surface before contacting support.